# M7349 - Novulo Dummy Service

**URL:** <https://community.novulo.com/t/m7349-novulo-dummy-service/603>\
**Category:** Wiki\
**Created:** [December 20, 2024, 11:13am UTC](https://community.novulo.com/t/m7349-novulo-dummy-service/603 "2024-12-20T11:13:58Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![novulobot](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.novulo.com/novulobot/32/607_2.png) [@novulobot](https://community.novulo.com/u/novulobot)\
**Post date:** [December 20, 2024, 11:13am UTC](https://community.novulo.com/t/m7349-novulo-dummy-service/603/1 "2024-12-20T11:13:58Z")

</div>

“M7349 - Novulo Dummy Service” is a software component designed to facilitate the registration and tracking of service interactions, such as service requests, claims, or tickets. It provides a structured way to manage these interactions through various features, including the ability to assign unique identifiers, describe the service (N\_Description), and track its status (N\_Status) and type (N\_Type). Additionally, it allows for the logging of messages related to service requests and the identification of duplicate service requests, enhancing operational efficiency and ensuring better service management. Integrating this component into your business application can streamline service tracking processes, improve communication with stakeholders, and provide valuable insights into service performance.

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| --- | --- |
| First revision created at: | 2020-01-31 17:38:09 |
| Last modified at: | 2024-08-20 12:31:16 |
| Owner: | Novulo |
| Domain: | Customer Service |
| Available languages: | English and Dutch |
| Number of utilization hours: | 17,396,618 |
| Number of production applications containing M7349: | 17 |

> **Produced concepts**
>
> - **N\_Service**  
> With the N\_Service concept you can register and track service interactions such as service requests, claims or tickets.

> **Produced features**
>
> - **N\_Number (fx)**
> 
> - **N\_Description**  
> The N\_Description is a short summary of the “N\_Service” and has a maximum of 255 characters.  
> 
> - **N\_Status**  
> The current “N\_ServiceStatus” of the “N\_Service”. The available statusses are configurable in the application.  
> 
> - **N\_Type**  
> The “N\_ServiceType” of the “N\_Service”. The available types are configurable in the application.  
> 
> - **N\_Template**  
> The “N\_ServiceTemplate” on which the N\_Service is based on.  
> 
> - **N\_Number**
> 
> - **N\_Reported by stakeholder (fx)**  
> The N\_ServiceStakeholder which originally reported the “N\_Service”.  
> 
> - **N\_Completed at**  
> The date and time the N\_Service was completed.  
> 
> - **N\_Number and description (fx)**
> 
> - **N\_Number and type (fx)**
> 
> - **N\_GUID**  
> \<span data-teams=“true”\>Globally Unique Identifier; is used as a key value to distribute data between different Novulo applications in theDTAP environment. It is represented as a string of 32 hexadecimal digits, grouped into five sections separated by hyphens.\</span\>  
> 
> - **N\_Service request**
> 
> - **N\_Is for service**

> **Produced processes**
>
> - **N\_Service - Log message (PI40306)**
> 
> - **N\_Service - Duplicate SR**