# Traceformatter greyed out

**URL:** <https://community.novulo.com/t/traceformatter-greyed-out/618>\
**Category:** \[Q&A\] General\
**Created:** [January 14, 2025, 2:24pm UTC](https://community.novulo.com/t/traceformatter-greyed-out/618 "2025-01-14T14:24:43Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ArnoldT](https://avatars.discourse-cdn.com/v4/letter/a/ecae2f/32.png) [@ArnoldT](https://community.novulo.com/u/ArnoldT)\
**Post date:** [January 14, 2025, 2:24pm UTC](https://community.novulo.com/t/traceformatter-greyed-out/618/1 "2025-01-14T14:24:43Z")

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Hi,

Since recently our traceformatter browser extension is greyed out and cannot be used in Edge and Chrome even though it is installed and active.  
Re-installing does not help, checked company policies but seems like this is not the problem. Anyone at Novulo knows what the issue could be ?

 ![image](https://canada1.discourse-cdn.com/flex008/uploads/novulo/original/2X/2/2571c2edd9633517a9bd0cbeb0a3095d9d1c1e6d.png)

 ![image](https://canada1.discourse-cdn.com/flex008/uploads/novulo/original/2X/9/97a8d7eec1ad6e7d74480b90561998b3654a51af.png)

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**Author:** ![m.gechev](https://avatars.discourse-cdn.com/v4/letter/m/0ea827/32.png) [@m.gechev](https://community.novulo.com/u/m.gechev)\
**Post date:** [January 15, 2025, 7:10am UTC](https://community.novulo.com/t/traceformatter-greyed-out/618/2 "2025-01-15T07:10:19Z")

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Hi Arnold,

I think recently I encountered similar issue. For me the fix was to enable access to file URLs  
 ![image](https://canada1.discourse-cdn.com/flex008/uploads/novulo/original/2X/7/7bc89d76e5edaf14e75417cd0e6cfd15b5338c3f.png)  
This made the traceformatter work for me again.  
But maybe @j.batzke has better idea what might be wrong.

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**Author:** ![j.batzke](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.novulo.com/j.batzke/32/9_2.png) [@j.batzke](https://community.novulo.com/u/j.batzke)\
**Post date:** [January 15, 2025, 8:28am UTC](https://community.novulo.com/t/traceformatter-greyed-out/618/3 "2025-01-15T08:28:16Z")

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Hey Arnold,  
When I use it on [https://joachimbatzke.com/addons/Demo2Trace.axd.htm](https://joachimbatzke.com/addons/Demo2Trace.axd.htm) then it also seems to be greyed out, however the formatting works just fine.

 ![image](https://canada1.discourse-cdn.com/flex008/uploads/novulo/original/2X/e/e50d389b42453f0606d57adef12653a89b4ad091.png)

On which URL/file did you expect it to work, while it didn’t?

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**Author:** ![ArnoldT](https://avatars.discourse-cdn.com/v4/letter/a/ecae2f/32.png) [@ArnoldT](https://community.novulo.com/u/ArnoldT)\
**Post date:** [January 15, 2025, 10:05am UTC](https://community.novulo.com/t/traceformatter-greyed-out/618/4 "2025-01-15T10:05:32Z")

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Hi Miroslav and Joachim,  
Formatting seems to work fine.  
However we were missing the ‘reload and show architect links’ in our test and acceptance environment and I thought this was related to the greyed out plugin (so it looks like its not active).  
However when we add default.aspx in the url, the option is in the menu again 🙂  
I clicked the checkbox 'allow access to file urls but after that the plugin is still greyed out.  
Anyway traceformatter seems to work fine after all, still a bit strange that its greyed out. Thanks for your answers!

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**Author:** ![j.batzke](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.novulo.com/j.batzke/32/9_2.png) [@j.batzke](https://community.novulo.com/u/j.batzke)\
**Post date:** [January 15, 2025, 10:16am UTC](https://community.novulo.com/t/traceformatter-greyed-out/618/5 "2025-01-15T10:16:34Z")

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> [@ArnoldT](#):
>
> However, when we add default.aspx in the url, the option is in the menu again

Hey Arnold,  
I am glad that you managed to solve the issue. Indeed, the browser plugin only tries to add architect links when it recognized the “default.aspx” in the URL. This is to prevent the plugin from attempting to add architect links to every website you visit. If that is a problem, just let me know, then I’ll try to find a solution.

Regards  
Joachim