M7349 - Novulo Dummy Service

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“M7349 - Novulo Dummy Service” is a software component designed to facilitate the registration and tracking of service interactions, such as service requests, claims, or tickets. It provides a structured way to manage these interactions through various features, including the ability to assign unique identifiers, describe the service (N_Description), and track its status (N_Status) and type (N_Type). Additionally, it allows for the logging of messages related to service requests and the identification of duplicate service requests, enhancing operational efficiency and ensuring better service management. Integrating this component into your business application can streamline service tracking processes, improve communication with stakeholders, and provide valuable insights into service performance.
First revision created at: 2020-01-31 17:38:09
Last modified at: 2024-08-20 12:31:16
Owner: Novulo
Domain: Customer Service
Available languages: English and Dutch
Number of utilization hours: 17,396,618
Number of production applications containing M7349: 17
Produced concepts
  • N_Service
    With the N_Service concept you can register and track service interactions such as service requests, claims or tickets.
Produced features

  • N_Number (fx)

    • parent concept: N_Service
    • type: String (Primitive)

  • N_Description
    The N_Description is a short summary of the “N_Service” and has a maximum of 255 characters.

    • parent concept: N_Service
    • type: String (Primitive)

  • N_Status
    The current “N_ServiceStatus” of the “N_Service”. The available statusses are configurable in the application.

    • parent concept: N_Service
    • type: N_ServiceStatus (Complex)

  • N_Type
    The “N_ServiceType” of the “N_Service”. The available types are configurable in the application.

    • parent concept: N_Service
    • type: N_ServiceType (Complex)

  • N_Template
    The “N_ServiceTemplate” on which the N_Service is based on.

    • parent concept: N_Service
    • type: N_ServiceTemplate (Complex)

  • N_Number

    • parent concept: N_Service
    • type: Int (Primitive)

  • N_Reported by stakeholder (fx)
    The N_ServiceStakeholder which originally reported the “N_Service”.

    • parent concept: N_Service
    • type: N_ServiceStakeholder (Complex)

  • N_Completed at
    The date and time the N_Service was completed.

    • parent concept: N_Service
    • type: DateTime (Primitive)

  • N_Number and description (fx)

    • parent concept: N_Service
    • type: String (Primitive)

  • N_Number and type (fx)

    • parent concept: N_Service
    • type: String (Primitive)

  • N_GUID
    <span data-teams=“true”>Globally Unique Identifier; is used as a key value to distribute data between different Novulo applications in theDTAP environment. It is represented as a string of 32 hexadecimal digits, grouped into five sections separated by hyphens.</span>

    • parent concept: N_Service
    • type: String (Primitive)

  • N_Service request

    • parent concept: N_ApplicationLog
    • type: N_Service (Complex)

  • N_Is for service

    • parent concept: N_LogDataSource
    • type: yesno (Enumeration)
Produced processes

  • N_Service - Log message (PI40306)

    • input parameter(s):
      • service_request (N_Service)
      • message (Messages)
      • level (N_ApplicationlogType - Enumeration)
    • return value(s):
      • success (Boolean),error (Messages)

  • N_Service - Duplicate SR

    • input parameter(s):
      • service_request (N_Service)
    • return value(s):
      • success (Boolean),error (Messages)