Is There a Novulo Logging Feature?

[Q&A] Developer Tools
1

A customer has reported that certain items previously available in Novulo are now missing. Is there a logging feature within Novulo that can track what actions were taken with specific data, and help determine why these items have disappeared?

2

There are a lot of logging features available, but not for tracking specific data if you did not create an application log for the record type.

But to answer your underlying question for the steps to find reported missing data:

  1. Determine what kind of records are talked about.

  2. Is the record type still available in the datastructure?
    yes: try locating the data using the expression debugger as admin. It may be a case of the data not showing where the customer expected it to show. This can be due to rightssettings or filters or a background process.
    no: determine the new name in the datastructure and explore your updatescripts to see where the data went with renames and dataconversion. You’d need to know SQL to understand this.

  3. If you find the data is also not in the database, you should check a backup. This can be in several forms. If the data is in a dataset, you can check there. If you have the data in your acceptance environment, you can check there. Otherwise you should turn to your system administrator.

  4. Then you can go about the steps to reproduce what happened. Kendologs can be helpful to determine who accessed a record or who pressed a button at a certain time.

In my experience most cases of missing data are data that is not lost, just not showing for different reasons. The second cause is usually missing dataconversion after an update. This is why the checks for the most common processes should happen on your acceptance environment. And in a small number of cases you find the data is either deleted by a bug or by a useraccount pressing the deletebutton.

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