This work instruction is part of the guide Setting up your insurance solution.
A reserve means that an insurer sets aside money to cover future obligations. In practice, this means the insurer calculates or estimates how much it will still need to pay out in the future for claims, pensions, or other obligations that have already arisen but are not yet fully settled.
A reserve is always added to an existing claim.
In the main menu, navigate to the “Customers” tile.
Select the client for whom the claim should be administered, the relations page will open.
Navigate to the “Service Requests” section.
Select the claim for which you want to create a reserve. A new tab will open with the claim report.
Navigate to “Reservations” by clicking the tile or under “More” in the upper right corner.
You can create a new reserve using the “+” sign.
Enter the requested information:
- Claim: claim number to which the reserve applies
- Coverage: to which coverage does the reserve apply? Determined based on the insurance version.
- Date: Fillable date field
- Amount: what is the amount of the reserve?
- Status: by default ‘Draft’. Depending on the rights of the user this can be changed to ‘Draft (not accepterd)’ or ‘Final (accepted)’.
- Cost center type: to which profit center should the reserve be posted? Profit center types can de defined within Novulo.
Select “Save”
The acceptance template will be invoked and the results will be displayed. The status will be shown in the “Acceptance results” section.
- If accepted: the status will change to ‘Final’.
- If not accepted: the status remains ‘Draft’ and it will show the reason for rejection. After manual acceptance by an authorized employee, the status will change.
- The acceptance template can be predefined within Novulo and linked to the acceptance of reservations.
Congratulations! The added reserves are now shown in the overview in the ‘Reserves’ Section.