Manual policy application (2. Policy Request for new & existing clients) functional configuration insurance solution

[Jurg]

This work instruction is part of the guide Setting up your insurance solution.

This work instruction outlines the steps to manually create an insurance policy for a customer, including associated objects and coverages.

Add an insurance policy

After creating a saleable product (see the directive ‘Product setup’), you can manually add this to a customer.

1. In the main menu, navigate to the tile ‘Customers’.
   

   

2. Choose your customer from the list and click on their name; the relations card will now open
   

   

3. Select ‘Add insurance’ under the button ‘More’ in the upper right corner. You can also do this via the tile on the left side of the screen. A new window will open

   

4. Fill in the required fields:

   • Customer: automatically filled in
   • Effective date: automatically filled in, can be changed manually
   • Product: Choose the product.
   • Risk pool: Select the company / risk pool you want to use
   • Insurance: Select the insurance.

5. Choose ‘Save’ in the upper right corner.

6. A basic draft version of the insurance will be created
   

   
   
   Optional, auto-filled fields (can be adjusted if needed):
   • Product: automatically filled in
   • Price list item: automatically filled in (based on chosen insurance)
   • Reference: leave empty
   • Description: automatically filled in (based on chosen insurance)
   • Insurer: automatically filled in (based on chosen insurance)
   • Proxy: add if necessary
   • Agent: add if necessary
   • Billing unit: automatically filled in (based on chosen insurance), can be changed manually
   • Effective date: automatically filled in (based on chosen insurance), can be changed manually
   • Premium due date: automatically filled in (based on chosen insurance)
   • Contract due date: automatically filled in (based on chosen insurance)
   • Prolongation type: default ‘Tacitly renewed after contract due date’, can be changed manually
   • Collection by: default ‘Insurer’ (or ‘Verzekeraar’), can be changed to ‘Proxy’ (or ‘Volmacht’) or ‘Agent’ (or ‘Tussenpersoon’)
   • Invoice template: default ‘Incasso’, can be changed when necessary (for example when there is an agent)
   • Payment method: default ‘Incasso’, can be changed when necessary (for example when there is an agent)
   • Bank account: automatically filled in if customer details are known
   • Invoice address: automatically filled in if customer details are known

• Choose ‘Save’ in the upper right corner.

The foundation is in place! An insurance has been added to the customer’s account.
Dependent on the product setup there could be follow-up actions to add an object and/or coverages.

Add an insured object

In some cases an insurance policy also includes an insured object. In this example we will add a car for a car insurance.

1. On the insurance page you can find the block ‘Insured objects’
   
   
2. Select ‘Add new object’, a new tab will open
   
   
3. A ‘Car object’ is automatically created, including a reference and description. Edit if necessary
4. Select ‘Save’

You have now created an insured item and can return to the insurance page.

Adding coverages

After creating the insurance policy and adding the objects, additional coverage can be added. Some policies come with standard (required) coverage, which will be added automatically (for example, third-party liability insurance with the car insurance mentioned above).

1. On the insurance page you can find the block ‘Coverages’ (or ‘Dekkingen’)
   

   

2. Select ‘Add new’, a new tab will open
   

   

3. Here you will see all the coverages possible to select to this policy. Check the boxes of the coverages you want to add, and select ‘Add’

4. The added coverages can now be found in the navigation menu on the left side of the screen on the insurance page

5. If information needs to be filled in for a coverage you can select the magnifying glass to view and enter its properties.
   

   

6. A new tab will open

7. Fill in all the required information and select ‘Save’
   

   

   In some cases information need to be filled for several coverages and / or the policy itself. Instead of opening the properties separately you can view all properties by using the tile ‘Properties’.
   

   

   All coverages are now added to the insurance.

Finalize the insurance

Now that all objects and coverages have been added, it’s time to finalize the insurance policy.
Depending on the product configuration the finalisation process could contain several actions.
Normally these actions will be configured in a workflow which you can start, but steps can also be performed manually.

1. Acceptance: every policy is linked to an acceptance form. Properties and / or information need to fulfill requirements before a policy will be accepted. For example a car insurance doesn’t insure cars with a value above €100.000,- or you cannot be older than 80 to apply for a death risk insurance.

2. Calculate premium: the premium will be calculated for the coverages which will be shown in the policy and which will create the Billing Lines and Invoice Lines.
   

   
   

   Once the insurance policy has been accepted, it can be finalized. A workflow does this automatically, manually you can select the tile ‘Finalize version’.
   

   

Good job! The insurance policy has been finalized for this customer!