Last Friday I started a new order but for some reason it got stuck in the integration step (see below).
How can I solve this? Thanks in advance for your help!
I’ve run into the same issue and heard from Geertjan that a solution hasn’t been found yet. Is there somebody who also knows this issue, and even better, the solution 
There can be a couple of reasons for this.
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The integration is still doing its thing (maybe you were waiting before)
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The queueservice couldn’t get its message to deployment correctly
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There was a deadlock
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Something else
To find out what your situation is go to the integration:
And click the Update button.
Does this change the status to Error or Finished? You were in situation 2, it is now solved.
Does this give an error? You are in situation 4, please create an SR with the order number in it so we can assist and maybe find a common situation to solve.
Does this seem to do nothing? Take a look at your place in queue and the logs. Is your place -1? look at the stdout log. Does the output say where it is in the integration (bottom 2 rows)? and if you press update again after a minute does this change? → You are in situation 1, just wait, it’s still working.
Is your place 0 or higher? → you are in situation 1.
Does it not change or do you see at the workflow that you are the deadlock victim? → You are in situation 3. This needs and SR for now, but after the next deployment update your order will have a button to try to resolve this. This was determined as a common enough case in the SRs to be able to differentiate this state from others so we could provide a solution and are still looking for an automated solution.
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That helps,
thanks Helena!