Issues with Using Client SMTP Details in ACCEPTANCE Environment

[Q&A] General
1

We have added additional rules in the web.config TEST environment to enable mailing via SMTP. This was achieved by adding XPath replace rules to the web.config. Mailing works perfectly from the TEST environment.

However, we want to use the client’s SMTP details in the ACCEPTANCE environment. We have also modified the web.config in the ACCEPTANCE environment with the client’s details and performed an update. Unfortunately, this does not seem to be working correctly.

What could be going wrong? Is it possible to use client SMTP details in the ACCEPTANCE environment? Any guidance or troubleshooting tips would be greatly appreciated.

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2

There is no difference between environments regarding SMTP settings.

You may want to test in acceptance with identical settings as in the test environment.

1 Like
3

Additional Tip!
Often configurations differ between test and Acceptance applications.
There are a few things you can always check:

  • Applicationlogs - will show if an error occurred.
  • Views > Activities
  • Views > Unsent e-mails

Concerning emails: check if the “sent from” relation has a valid email address added.